Automation Nation

I just called a 1-800 number to cancel my short-term health insurance policy, as I'm now covered on a group plan again. (Yes, I should have called more than a week ago, but I forgot). Here's more or less how the initial conversation went:

THEM: "Hi, welcome to _____. I'll do my best to help you today! Are you a policy holder, a provider, or are you looking to begin medical coverage?"

ME: "Policy holder."

THEM: "Thank you. One moment. ... Okay, what is your policy number?"

ME: (punching the number on the keypad)

THEM: "Thank you. Just a moment please." (rapid typing ensues)

ME (in my head): "WTF...?"

THEM: "Thank you. What is the date of birth of the policy holder?"

ME: (speaking my birthdate)

THEM: "Thank you. Just a moment please." (rapid typing ensues)

ME (in my head rather than out loud because I'm not at home): "Are. You. Fucking. Kidding ME??!?!?!?!!!"

Because yes, this was an AUTOMATED VOICE RESPONSE system I was talking to. There'd never been any question about that. There was no real person on the other side of the line. And yet, they added KEYBOARD SOUND EFFECTS to make it seem like a real human being was entering my info on a computer in some Time-Life operator phone bank somewhere in Omaha! They actually used fake typing!!! Does this really make people feel more at ease?! I just felt creeped out and condescended to instead. WTF?!